Senior Vice President, International Human Resources, Four Seasons Hotels & Resorts
“Attracting and Retaining the Concierge in Today’s Marketplace: High-Touch or High-Tech?”
Heather Jacobs leads the International Human Resources Operations for Four Seasons Hotels and
Resorts, a global luxury leader in hospitality. Heather has more than 20 years’ experience with the brand and has worked in the US, Europe and now the Middle East. In her current capacity, she is based out of Dubai with a primary focus on all hotel and regional offices in EMEA and APAC which covers more than 50 properties and 20,000 employees.