Executive Vice President – Europe, Middle East & North America - Shangri-La Hotels and Resorts
Michael Cottan is Executive Vice Present – Europe, Middle East and North America for Shangri-La Hotels and Resorts. An accomplished hotelier with more than three decades of experience, covering 5 continents, he oversees Shangri-La hotel operations across the Middle East, India, Indian Ocean, Europe and North America. Michael leads a winning team of corporate and hotel executives to manage some of Shangri-La’s exceptional properties that are inspirational in architecture, exceptional in their setting and rooted in Shangri-La’s genuine service culture – “hospitality from the heart.”
In addition to providing strategic counsel for the hotels and resorts under his guidance, Michael knows that achieving brand differentiation is also through enriching guest experiences and offering a greater level of personalised service. Being attuned to how guests act and the choices they make enables Shangri-La colleagues to exceed expectations, which has always been a priority for the group. Michael’s approachable nature and work style also nurtures teamwork while his long-time commitment to the hotel group has built trust and confidence among his teams in the regions.
Michael has been with Shangri-La for 24 years and has held a number of positions and previously spent 10 year with the InterContinental Hotel group. A family man and true hotelier, Michael has managed major Shangri-La hotels in gateway cities like Shanghai, Hong Kong, Kuala Lumpur, Sydney, Bangkok and Singapore. He has also been instrumental in the success of Shangri-La hotels in Vancouver, Tokyo, Sydney, Cairns and Fiji.
Prominently positioned in Asia, Hong Kong-based Shangri-La Hotels and Resorts is one of the world’s premier hotel management and ownership companies, and currently operates over 95 hotels in 22 countries and 73 destinations under the Shangri-La, Kerry, Hotel Jen and Traders brands.